SkyEurope doesn't suck, but it's not yet perfect

I normally enjoy flying with SkyEurope, but I recently had a terrible experience that I wanted to share with you to comment before I posted on various airline review boards. I look forward to your comments.

I recently travelled from Amsterdam to Bratislava. It used to be a wonderfully convenient flight but this was obviously as this flight was cancelled. Instead, the flight flew to Vienna and a "Shuttle Bus" drove from Vienna to BPM.

I contacted SkyEurope with no response, to find out where "BPM" was - it was not the Bratislava airport - and I needed to rent a car from the airport... with no response, I guessed that I could take a taxi if needed and booked a car with a car agency at the airport.

When I arrived at the Vienna airport, NO ONE could tell me where this Shuttle Bus left from. Some said by Arrivals there were buses, others said I needed to go upstairs to Departures.

It seems there are buses every hour (even more often) yet my SkyEurope connection arrived in Vienna at 10:55 and scheduled my shuttle bus at 15:30 - Four and a half hours later!

The woman behind the SkyEurope counter in Vienna remarked that it was strange that the bus was listed for such a time - her timetable showed no such bus. I waited and waited and finally after every bus that pulled up if they were the SkyEurope bus to Bratislava, it was 15:45 and no bus showed up. When I went back to the counter, the woman contacted SkyEurope and was told that the bus arrived and left... NO WAY!!! I was there and asked every driver, this simply never happened!

She informed me that I could take the next bus which was 1:15 later, which I did. It turned out the Shuttle Bus DID go to the airport in Bratislava - why didn't they just say this??? Or simply put BTS (Bratislava Airport Code) on the ticket???

In any case, the car pick-up was ok, but they confirmed that I would pick it up at the bus station downtown where the SkyEurope bus went (ie. the BPM location on my ticket).

I got lost a thousand times trying to get to the Bus Station downtown, but I can't nlame any of this on SkyEurope. When I got there however - NO ONE knew of the "SkyEurope Shuttle Bus" or the Blagussa Bus (??) that I had noticed on my arrival. Was I even at the right place? I would never know.

To prevent any disasters, I simply bought a ticket from the Eurolines bus lines which I paid extra for.

I would advise that SkyEurope make the journey A LOT more clear to Amsterdam-Bratislava passengers or simply not offer the "flight" at all - just tell passengers there are buses every hour traveling to Bratislava and to get on any number of them when they arrive.